RETURNS

Returns policy

Adult nicotine products are restricted goods. Returns are limited to qualifying defects and transit damage with evidence.

Effective date: July 16, 2026. For adults 21+ in the United States only. This page is not legal advice.

Because these products are age-restricted and sealed for safety, we do not accept returns for change of mind, opened packages or subjective flavor preference after opening.

  • Dead-on-arrival, transit damage and verified leaks may qualify when you provide clear photos, the order number and contact details within the published window.
  • Unopened items in original condition may qualify only when the current published window and eligibility rules allow it.
  • Do not ship products back until support confirms a return authorization and the correct return address.
  • Refunds, replacements or store credit—when approved—are issued to the original payment method after inspection.

Start a request through Contact. Include your order number and photos. Related: Shipping and Privacy.